Refund policy

Refund policy

We retain the right, at our sole discretion, to provide some Services, which will be available only for paid subscribers. The subscription will begin after the initial payment and the payment should be performed pursuant to the fee terms as presented on our website at the time of the purchase. You are responsible for payment of all fees, charges and taxes (if required by law) related to the transaction.

Please note that if you subscribed to the Services from a distribution platform from a third party which is not indicated or recognized by us, we are not responsible for any costs or liability arising from your action.

Subscription refund

You have 24 hours after your payment to request a refund. No refunds will be issued if your request is made more than 24 hours after you have paid for our services. However, regardless of the time elapsed before you request a refund, it will be denied if you have used more than 20 tokens of any LLMs on our platform.
We cannot refund in cases where there was a technical issue on the user's side.
We can only refund Subscriptions that were purchased via card.

Company's Legal Name

Encoda AI

Address

8 The Green,SuiteB, Dover, DE 19901